Returns & Exchanges
At Hairmax®, we stand by the quality of our hair growth technologies and offer a 6-month money-back guarantee on all laser devices to ensure your complete satisfaction. If you are not fully satisfied with your results, our streamlined return process makes it easy to manage your exchange or refund.
Initialize Your Request
Contact our Customer Support team within the eligible return period to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Prepare Your Package
Securely pack the device in its original packaging, including all accessories, manuals, and power cords to ensure the item is protected during transit.
Ship to Service Center
Affix your RMA label to the exterior of the box and ship the package via a traceable carrier like UPS or FedEx to our designated returns facility.
Processing and Refund
Once our warehouse inspects the returned unit, your refund will be processed to your original payment method, typically within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing